Terms & Conditions of Accommodation

Baker House Apartments is operated by TRUTHSEEKER s.r.o., Šumavská 493/10, 602 00 Brno, Czech Republic, Company ID (IČO) 19876106, registered in the Commercial Register kept by the Regional Court in Brno, file C 136456 (“we”). Contact: info@bakerhouseapartments.cz, +420 735 230 711 (phone and WhatsApp).

The apartments are at Bratislavská 946/82, 602 00 Brno, in the Pekárenský dvůr residential complex.

These terms apply to stays booked directly with us — on bakerhouseapartments.cz, or by phone, e-mail or WhatsApp. Stays booked through Booking.com, Airbnb or another platform follow that platform's terms and the cancellation policy shown there. The House Rules (Part B) apply to every guest, however they booked.

You book an apartment type (for example Deluxe 1KK or Urban with terrace) for specific dates and a specific number of guests.

On the website you choose dates and guests, select an apartment, fill in your details, confirm that you accept these terms and pay. Until you pay, you can go back and correct anything. You can book in Czech or English.

The accommodation contract is concluded when your payment succeeds and we send the booking confirmation to your e-mail. We keep a record of the contract; the confirmation e-mail together with these terms is your copy. Please check the confirmation and tell us straight away if anything in it is wrong.

The person making the booking must be at least 18 years old and is responsible for all guests on the booking.

We assign the specific apartment before your arrival. For operational reasons we may assign, or change to, another apartment of the same type and standard; the type, capacity and price you booked stay the same.

All prices are in Czech crowns (CZK). The price shown before payment is the total price of your stay.

You pay the full price when booking, by card through Stripe. We never see or store your card details. For bookings made by phone or e-mail we send you a payment link; the booking is confirmed once it is paid.

If you need an invoice for a company, send us the company name, address and Company ID or VAT ID.

Facilities of the complex that we do not operate — the sauna, massages, café, gym and meeting room — are not part of our contract. Any fees are paid to their providers, and their own rules apply.

You can cancel free of charge, with a full refund, until 23:59 (Prague time):

• on the 7th day before your arrival date for stays of up to 6 nights,
• on the 14th day before your arrival date for stays of 7 nights or more.

For example, for a 3-night stay arriving on 20 December you can cancel free of charge until 23:59 on 13 December. The exact date for your booking is shown before you pay.

If you cancel later, or do not arrive without cancelling (no-show), the full price of the stay is charged. If we manage to re-let the apartment for any of those nights, we refund the price you paid for those nights, up to the amount we receive for them from the new guest.

If you have not arrived or contacted us by 12:00 on the day after your arrival date, we may cancel the rest of the booking and release the apartment.

You may end your stay early at any time. Unused nights are not refunded, except for nights we manage to re-let — on the same terms as in 4.3.

Until the free-cancellation deadline you can ask to change your dates free of charge. The change depends on availability, and the price for the new dates may differ — we will tell you the new price, and you pay or we refund the difference. After the deadline, a change is only possible by agreement.

To cancel or change a booking, e-mail info@bakerhouseapartments.cz or message us on WhatsApp. A cancellation takes effect when we receive it, and we confirm it in writing. Refunds are sent to the card you paid with within 14 days; your bank may take a few more days to show them.

If the offer you booked stated different cancellation terms (for example a non-refundable rate), those terms apply instead of 4.1 to 4.3.

You cannot withdraw from a contract for accommodation on specific dates within 14 days: under § 1837(j) of the Czech Civil Code, consumers have no right of withdrawal from such contracts. The cancellation terms above apply instead.

If we cannot provide the apartment you booked for a reason on our side, we will offer you a comparable or better apartment at no extra cost. If you do not accept it, or none is available, we refund the full price for the nights affected.

If the stay cannot take place because of events outside our control (for example an official order or a building-wide outage of water, power or heating), we refund the price for the nights we could not provide.

Check-in is from 15:00, or from 14:00 for bookings made on our website. Collect your keys at the 24/7 reception at the main entrance of the complex (ring the doorbell). Late arrival is no problem.

Check-out is by 10:30. Close the apartment door and return the keys to reception.

Early check-in (apartment ready from 13:00) or late check-out (until 12:00) is available only if your rate includes it or we have agreed it in advance.

You can leave luggage at reception before check-in and after check-out if there is space.

The apartment may be used by no more than the number of guests on the booking, including children. Overnight guests who are not on the booking must be agreed with us in advance. Day visitors are welcome; you are responsible for them.

Czech law requires us to keep a record of all guests and to report the stays of guests who are not Czech citizens (including EU citizens) to the Foreign Police. When we ask, each guest must provide the details required by law — typically name, date of birth, nationality, address and the type and number of their ID card or passport.

Guests must follow the House Rules (Part B) and the rules of the Pekárenský dvůr complex.

If a guest seriously breaches the House Rules despite a warning — for example by holding a party, disturbing the neighbours, smoking indoors or staying with more guests than booked — we may end the stay with immediate effect. The price of the remaining nights is not refunded in that case.

You are responsible for damage caused by you or your visitors beyond normal wear and tear. Please report any damage or fault as soon as possible.

We do not take a deposit. We charge the actual, documented cost of repairs or replacement, of lost keys or garage chips, and of extra cleaning caused by a breach of the House Rules (for example smoking indoors or pets). We will tell you about any such charge within 14 days of check-out, together with photos or other evidence, and send an invoice payable within 14 days.

Our liability for items you bring into the apartment is governed by §§ 2946–2949 of the Czech Civil Code and is limited to 100 times the price of one night of your stay. It does not cover vehicles or items left in them. Please report any loss or damage without undue delay, and no later than 15 days after you learn of it.

You use the facilities of the complex (gym, sauna, playground, meeting room) at your own responsibility and under their own rules.

Discount codes are entered when booking and cannot be added after payment. One code can be used per booking. Codes have no cash value and are valid under the conditions stated with the code or voucher.

If something is not right during your stay, let us know straight away by WhatsApp, phone or e-mail so we can fix it on the spot. You can also send a complaint to info@bakerhouseapartments.cz. We confirm every complaint in writing and resolve it within 30 days at the latest.

If we cannot resolve a dispute by agreement, you as a consumer can turn to the out-of-court consumer dispute resolution body, the Czech Trade Inspection Authority (Česká obchodní inspekce): coi.gov.cz/informace-o-adr. The Czech Trade Inspection Authority is also the supervisory authority for consumer protection.

We process your personal data to arrange your stay and to meet our legal obligations. Details are in our Privacy Notice.

These terms are governed by Czech law. If you are a consumer living in another EU country, you keep the protection given to you by the mandatory laws of that country.

These terms are published in Czech and English. If the two versions differ, the Czech version prevails.

The version that applies to your booking is the one you accepted when booking. We may update these terms; changes do not affect existing bookings.

These terms are effective from 26 October 2026.